An impartial jewellers was rewarded for its enthusiasm and awareness of their company.
James Rudge and Natalie O’Brien, house owners of MD Jewellers on Westgate, received Impartial Retailer of the Year at the Grantham Journal Enterprise Awards.
Having moved to a larger store in December 2019, the pair’s enlargement of the organization and ambition impressed the classification judges.
Impartial Retailer of the Yr was judged by Debbie Rogers, of The Boutique.
She claimed: “Natalie and James impressed me so significantly with the way they have moved and expanded their business, but also the way they have place their mark on their small business.
“Their knowledge of the enterprise is next to none at these kinds of a youthful age. Their enthusiasm and ambition is remarkable and I for just one can’t wait around to see what is up coming. This is why they deserved to be Unbiased Retailer 2020.”
James went into extra depth about what the award signifies to himself and Natalie, and their thrilling options heading forward.
How did it really feel to earn the award following a tough calendar year?
It actually has been a tricky year for most of us. For us, although, the shining light-weight was the honour of remaining recognised as one of the ideal organizations in the spot to triumph in this kind of a difficult retail natural environment has been a true raise for us.
We have normally believed in Grantham and with any luck , by us winning awards will present other unbiased shops on the lookout to open up in the town that the rewards are out there.
Why do you think the company stood out to the judges?
I feel we signify unbiased organizations, specifically retailers. We listen to comments, adjust, emphasis on our customers’ journey with us and place ourselves in their position to replicate on in which we can improve.
Our consumers are men and women, men and women with stories, with thoughts and requirements and we see them as individuals. MD Jewellers aims to give a retail encounter as memorable as the jewelry we market and make.
Tell us a little bit about what you do as a business enterprise?
We are an independent spouse and wife jewellery retailer. We are a performing goldsmith with an onsite workshop supplying our buyers a 1-to-just one tailor-made company, from repairs and restorations to a single-of-a-type bespoke long run heirlooms.
We are targeted on client engagement and experience and are wholeheartedly passionate about what we do.
How have you tailored since Covid?
Covid has released a lot of hurdles for us, from remaining shut for months to only allowing a couple of individuals in keep at a time. We of training course adhered to all Authorities pointers when it arrived to sanitising, acrylic screens and social distancing in keep.
Jewelry is such a tactile product, individuals want to touch and test goods on not like apparel merchants we experienced to present this to buyers, so we invested in an LED sanitising device to preserve jewelry safe and sound for customers to manage.
We targeted closely on social media throughout the long lockdown periods, generally for partaking with our clients and giving something again.
We ran an on the web children’s colouring level of competition with Easter eggs up for grabs, promoted kindness and guidance when folks necessary it most with our ‘Be Kind’ campaign, where by we gave away 10 silver pendants.
We also ran a nationwide NHS important employee giveaway in which a person lucky woman received a pair of diamond earrings.
In keep, we have built a several visible alterations and advancements and at the rear of the scenes we have invested in new workshop products to arrive back even more robust.
What are your strategies for the coming calendar year?
We will keep on to improve and prosper and proceed executing what we enjoy. We will be growing our staff during the 12 months and focusing intensely on customer provider, as generally.
We are enthusiastic by some new jewellery lines due to be produced, one particular of which currently being an in-property, eco-pleasant jewellery collection, which we are notably passionate about.
With our new workshop products, we are able to offer extra workshop products and services, but of program we look ahead to catching up with all of our buyers whom we have not viewed given that Christmas.